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Download EBOOK Customer Experience : Future Trends and Insights PDF for free


Download EBOOK Customer Experience : Future Trends and Insights PDF for free Edition: Palgrave MacMillan
Date of issue: 12 Oct 2010
Format files: EPUB, TXT, PDF, DOCX
The author of the book: Colin Shaw
ISBN-13: 9780230247819
The size of the: 650 KB
Language: English

Description of the book "Customer Experience : Future Trends and Insights":

Customer Experience is now the key differentiator as consumers and businesses alike decide among competing brands. The authors explore growing trends in Experience Psychology, Social Media and Neuroscience and their impact on Customer Experience that businesses need to understand to gain preference, loyalty and market share.


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Colin Shaw

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